Welcome to Aerocoat ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [https://www.aerocoat.co.uk/] or engage with our services. Please read this policy carefully to understand how we handle your personal information.

Information We May Collect from You
We may collect and process the following types of information:

• Personal identification details such as your name, email address, phone number, and address.

• Technical data including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

• Usage data relating to how you interact with our website, products, and services.

• Marketing and communications data including your preferences for receiving information from us.

How We Collect Your Data
We gather information through several methods:

Direct interactions – You may give us your details by filling in forms or corresponding with us via phone, email, or otherwise. This includes when you:

• Enquire about our services.

• Subscribe to our communications.

• Request marketing information.

• Provide feedback.

Automated technologies – As you browse our website, we may automatically collect technical and usage data through cookies and similar technologies.

How We Use Your Data
We will only use your personal data when legally permitted. Common reasons include:

• To perform a contract with you.

• When it is necessary for our legitimate interests (such as running our business and improving our services), provided your rights do not override those interests.

• To comply with legal or regulatory obligations.

Purposes for Using Your Data
We use your data for the following purposes:

• To register you as a new customer.

• To process and deliver orders and manage payments or fees.

• To manage our relationship with you, including updates to our policies.

• To administer and protect our website and business, including troubleshooting and support.

• To deliver relevant website content and marketing, and understand their effectiveness.

• To analyse data and improve our services, website, and customer experience.

• To provide suggestions and recommendations for goods or services that may interest you.

Cookies
We use cookies on our website to improve your browsing experience and gather insights into how our site is used. For more information, please refer to our separate Cookie Policy.

Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, or disclosed in an unauthorised way. Access is limited to employees and trusted third parties who have a business need to know and are subject to confidentiality obligations.

Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to meet any legal, accounting, or reporting requirements.

Your Legal Rights
You have the following rights under data protection laws:

• Access your personal data.

• Request corrections to inaccurate data.

• Request deletion of your data.

• Object to our processing of your data.

• Request restriction of processing.

• Request transfer of your data.

• Withdraw consent at any time (where applicable).

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Please check this page occasionally to ensure you are happy with any updates.

Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal data, you can contact us as follows:

• Email: info@aerocoat.co.uk

• Phone: 01493 488455

• Post: Aerocoat, Beccles Road, St. Olaves, Great Yarmouth, NR31 9HE

This Privacy Policy was last updated on 21.03.25.